Terms & Conditions

Terms of Purchase / Payment

The competent institution for the collection, processing and use of personal data in accordance with the Law on Personal Data Protection is:

Full name of the legal entity: Zejdin Tours d.o.o Ulcinj
PIB: 02199521
Address Ulcinj, 85360
Email address: zejdin-tours@t-com.me

The purpose of this data privacy statement is to provide you with information regarding the collection, processing and use (hereinafter referred to as “use”) of personal data. Here you can find out how to object to the use of your personal data in accordance with applicable data privacy regulations.

Collection and use of personal data

The Seller collects the personal data of the Buyers only to the extent necessary to fulfill its obligations, to inform about new and special products, to deliver promotional materials, to improve relations with Buyers, as well as to verify other data necessary for online shopping.

The Seller undertakes to protect the Buyer’s personal data in accordance with the Law on Personal Data Protection, and at the same time undertakes not to give personal data to third parties in any way without the prior consent of the Buyer. (except in cases defined by the Law on Personal Data Protection, Official Gazette of Montenegro, No. 44/12)

The seller does not keep records of your credit/debit card number or store transaction data. The seller uses the services of a third-party, authorized bank, which protects your data with encryption.

The buyer has the right to request the addition, correction or modification of incorrectly entered personal data.

Payment methods enabled and description of the payment process

Orders made on the webshop

www.limoservicemontenegro.com , for which the home delivery option is selected, can be paid online (by payment cards) or cash on delivery.

Online payment for products in our online store can be made with payment cards – VISA, Maestro or MasterCard that support online payment.

Card payments are made in cooperation with AllSecure Ltd. and Hipotekarna Banka , and are carried out in a secure and certified manner through the AllSecure Paymet Gateway, by simply entering the payment card data.

After entering the card details and confirming the payment, the bank authorizes the transaction and thus the order is approved and enters the further process of preparation for delivery. The amount will be reserved on your card (account) and will not be available to you for any other purpose.

The transaction will be completed and the amount debited from your account only when the products have been prepared for transport and handed over to the delivery service.

Check with the bank that issued the card to see if your card supports online payments.

For cash on delivery, the buyer hands over the cash to the courier upon delivery and it is necessary to prepare the exact amount for payment.

Orders with the option of picking up at  Zejdin Tours stores can also be paid online (by card) or at the cash desk of the selected facility. It is possible to pay in cash and by credit card in retail stores.

Applied Standards and Processes in Data Protection in Card Payments

When entering payment card data, confidential information is transmitted over the public network in a protected (encrypted) form using the SSL protocol, applying the most modern methods of tokenization of sensitive data, and in accordance with PCI-DSS standards. At no time is the payment card information available to the merchant.

3D Secure protection for all merchants and customers – AllSecure Payment Gateway uses the highest global standards of data protection and privacy. All merchants who use the AllSecure Payment Gateway are automatically included in 3D-Secure protection, which guarantees customers the security of their purchases. Customers’ payment card numbers are not stored on the merchant’s system, and the entry itself is protected by SSL data encryption.

PCI DSS Standards – AllSecure Payment Gateway is constantly compliant with all the requirements of card organizations in order to increase the level of security of merchants and customers. Since 2005, the system has been certified as PCI-DSS Level 1, which is the highest standard in the industry. The PCI Data Security Standard (PCI-DSS) is a standard that defines the necessary security measures for the processing, storage and transmission of sensitive card data. PCI Standards protect sensitive data about the cardholder throughout the payment process: from the moment of entering data at the merchant’s point of sale, during communications between the merchant and relevant banks and card organizations, as well as the subsequent storage of this data.

How to make a refund in case of card payments

In the case of a refund to a customer who has previously paid with one of the payment cards, in part or in full, regardless of the reason for the refund, this refund is made exclusively through the same VISA, Maestro or MasterCard card that was used for payment. This means that our bank will refund the funds to the cardholder’s account at our request.

Conversion Statement

“Declaration of conversions – All payments will be made in euros ( € ). If the payment is made with payment cards of foreign issuing banks, the amount of the transaction will be converted into the local currency of the cardholder, according to the exchange rate of Visa/Mastercard card companies.